Title

The Effectiveness of Mediation: An Independent Analysis of Cases Handled by Four Major Service Providers

Publication Date

7-1-1996

Abstract

A study of 449 cases administered by four major providers of ADR services showed that mediation was capable of settling 78 percent of cases, regardless of whether the parties had been sent to mediation by a court or had selected the process voluntarily. Mediation also cost far less than arbitration, took less time, and was judged a more satisfactory process than arbitration.

Publication Title

Negotiation Journal

Volume

12

Issue

3

First Page

259

Last Page

269

DOI

10.1007/BF02187632

Version

pre-print, post-print (with 2 year embargo)

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