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Dr. Jennifer Heckman
Due to globalization, situations requiring intercultural communication skills such as cross-cultural business exchanges and foreign language teaching are more frequent and necessary. To provide a snapshot of how professionals currently practice intercultural communication, I researched how those from three case studies consider, intentionally or otherwise, cultural dimensions when interacting with those from Japan. Moreover, I speculated how these professionals and those in similar situations might be able to practice better intercultural communication skills. I preselected two interviewees from World Trade Centers, those that have taught in the Japan Exchange and Teaching program, (JET), and international education programs and performed loosely structured interviews through a process influenced by the incremental interview protocol, asking questions regarding how they consider five cultural dimensions: collectivism, uncertainty avoidance, assertiveness, context orientation and tightness. I conducted a thematic, qualitative analysis of interviewees responses through a method influenced by the general inductive approach. I found that context orientation was accounted for the most by interviewees and discovered a common trend in interviewees reluctance to rely too heavily on absolutes derived from cultural competencies. As such I recommend being aware of cultural dimensions theory, emphasizing consideration of context orientation and expressing cultural humility in similar situations.
Bates Jr., John, "How World Trade Centers, JET and International Education Consider Cultural Dimensions when Facilitating Intercultural Communication with Japanese" (2018). Global Honors Theses. 55.