Managerial and Organizational Discourses of Workplace Bullying:
OBJECTIVE: To explore how workplace bullying is addressed by hospital nursing unit managers and organizational policies. BACKGROUND: Although workplace bullying is costly to organizations, nurses report that managers do not consistently address the issue. METHODS: This study used discourse analysis to analyze interview data and policy documents. RESULTS: There were differences in the manner in which managers and the policy documents labeled bullying-type behaviors and discussed the roles and responsibilities of staff and managers. Policies did not clearly delineate how managers should respond to workplace bullying. CONCLUSIONS: These differences can allow management variation, not sanctioned by policy. Unclear policy language can also offer insufficient guidance to managers, resulting in differential enforcement of policies.
JONA: The Journal of Nursing Administration
pre-print, post-print (with 12 month embargo)
Johnson, Susan L.; Boutain, Doris M.; Tsai, Jenny H.-C.; and de Castro, Arnold B., "Managerial and Organizational Discourses of Workplace Bullying:" (2015). Nursing & Healthcare Leadership Publications. 110.